Life looks different right now as communities near and far band together – by staying apart – to protect one another. We understand that the circumstances surrounding the coronavirus are challenging to navigate, so let us say this: we will get through this together. Our team remains committed to prioritizing the health and well-being of our community and has implemented a number of protocols that ensure our residents, future residents, and valued team members are safe and supported during these uncertain times.

We are open Monday – Thursday, from 7:00 am – 4:00 pm, and Friday’s from 7:00am – 3:00pm by appointment only. Closed from 11:30-12:30 daily
We encourage you to call, email, visit our website, and get updates through our Facebook page and our Resident Portal.

Our maintenance teams are completing all work orders to include routine, urgent, emergency, and life health and safety work orders.
If you have an emergency, urgent, or life health and safety concern, please contact our maintenance phone line. These work orders should not be placed using the portal.

  • Broken locks, keys, windows

  • Carbon monoxide detector beeping or not working properly

  • Drains clogged and not working properly

  • Fire (call 911)

  • Flooding in any room

  • Garage door unable to open or close

  • Heating/cooling issue

  • Inoperable oven, stove, microwave, or fridge/freezer

  • Inoperable garbage disposal

  • Kitchen sink blockage, back up, leaking

  • Light fixtures sparking

  • Locked out of residence

  • No hot water

  • Plumbing issue (toilets, tub, showers, sinks)

  • Power outages

  • Refrigerator is not working properly

  • Sewage back up

  • Smoke detector beeping or not working properly

  • Water leak inside the residence

We miss seeing all of our residents due to postponing our resident events and activities. However, we are currently looking for creative ways to connect with the community virtually. Follow us on our social media platforms such as Facebook and our Resident Portal for contests, fitness classes, games, and other fun online activities for you to enjoy and compete in while remaining safe in your home!

At this time, in order to comply with the CDC, state and local guidelines, all of our common areas are practicing social distancing. The community center, is open by appointment only. We are following state and local mandates on these common areas.

For incoming residents, we are still processing applications and moving new residents in! Our Leasing Teams have modified the process to include virtual walk-through’s and maximizing other social distancing measures. Preview pictures and videos of our homes on our website and Facebook.

For outgoing residents, though we hate to see you leave, we are still processing move-outs. Please contact your management office to fill out the necessary forms and to schedule a pre- and final move-out inspection. If your PCS is delayed, we are here to assist you. If you need to extend your move-out date, please contact your local management office to make those arrangements. A 30-day notice is required to vacate your home.

Follow updates from the Desert Oasis NTC COVID-19 page for location-specific information and guidelines.
For additional information on protecting yourself and others visit the Center for Disease Controls’ COVID-19 information.

Michaels is committed to doing the extraordinary every day, and we remain true to that commitment during this challenging time.
We appreciate your patience and understanding. Updates and changes can occur every day and we are doing our best to keep our residents, families, team members, and communities updated.